Terms  

OUR COMPANY AND ITS AFFILIATES, SUPPLIERS,
AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY
 DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES
(INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE "SITE," AND/OR ANY HYPERLINKED WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEB SITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Conditions

1.        You understand that Su Clinica Portal is NOT to be used in an emergency situation.

2.        You understand that Su Clinica Portal is intended as a secure online source of confidential medical information. If you share your Su Clinica Portal ID and password with another person, that person may be able to view your information or the health information of someone who has authorized you as a Proxy.

3.        You agree that it is your responsibility to select a confidential password, to maintain your password in a secure manner, and to change your password if you believe it may have been compromised in any way.

4.        You understand that Su Clinica may use a secure 3rd-party service third party to confirm your identity. You may be required to answer security questions to confirm your identity. These questions are provided by a secure 3rd-party service that has direct access to various public information sources (appraisal districts, bureaus of vital statistics, county records, etc.). The content of these questions is publicly available and can be retrieved legally by any requesting party. The subject matter typically relates to property ownership and family relationships. These are "top of mind" questions, meaning that a person whose identity is being validated should be able to correctly answer from his/her own memory. The presentation of questions and your responses to them are all secured with 128-bit encryption.

5.        You understand that Su Clinica Portal contains select medical information from your medical record and that Su Clinica Portal does not reflect the complete contents of the medical record. You also understand that a paper copy of your medical record may be requested from your physician office.

6.        You understand that Su Clinica Portal is not guaranteed to be available; system unavailability may occur at any time.

7.        You understand that your activities within Su Clinica Portal may be tracked by computer audit and that entries you make may become part of your medical record.

8.        You understand that access to Su Clinica Portal is provided by Su Clinica as a convenience to its patients and Su Clinica has the right to deactivate your access to Su Clinica Portal at any time for any reason. You understand that use of Su Clinica Portal is voluntary and you are not required to use Su Clinica Portal or to authorize proxy access.

9.        You understand the capabilities within the Su Clinica Portal system may change, based on patient feedback or other factors. Notices may be posted on the Su Clinica Portal login screen indicting major changes to the system; you may also receive an e-mail containing details regarding a system change.

10.     You understand that in order for you to use Su Clinica Portal, an Internet connection and e-mail address are required. E-mail addresses can be acquired at no charge from a number of websites such as www.yahoo.com and www.gmail.com . [1]

11.     Malicious software, often referred to as "spyware," "adware," "malware," or "viruses" may compromise the security of the connection between your computer and the Su Clinica Portal server. You should take reasonable precautions to ensure any computer accessing the Su Clinica Portal server is free of such software. This may be accomplished by installing security software to detect malicious software, or taking other steps to safeguard the security of the computer as instructed by a computer specialist.

Response to Electronic Communication

Your physician office will make its best effort to provide a timely response to electronic inquiries. In some cases, the physician office staff that responds to an electronic inquiry or other communication may not be immediately available, so you should allow at least one (2) business day (Monday-Friday) for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically; if you are experiencing an emergency medical situation, please dial 9-1-1 for help.

Furthermore, with respect to any electronic communications sent by you, your physician office is only able to respond to such communications based on the information provided by you. If there is insufficient information provided, your physician office will be unable to provide accurate and reliable services. It is at the sole discretion of the physician office to request you schedule an office visit, as opposed to discussing medical information electronically.

Web Site Links

Su Clinica Portal may offer links to related medical Web sites not managed by Su Clinica. These Web site link(s) are for your informational purposes only. Su Clinica does not endorse and has not verified the accuracy of the information in/on these Web sites, and you should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility

An individual must be age 13 or older to request a personal account. Parents or guardians of minor children may request access to their minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement.. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient may not view without consent of the minor. Because of these requirements, a minor’s account will be removed from the parent’s account at age 13.

Proxy Access

Individuals age 13 or older may request proxy access to another individual’s Su Clinica Portal account by completing the Proxy Access portion of the Su Clinica Portal Consent Form and submitting it to the physician office of the patient whose records you wish to have proxy access. Such access will only be granted to parents of minors and others with legal authority to access the records being sought. Only one person will be granted proxy access to a Su Clinica Portal account. A Su Clinica Portal account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform the physician office immediately. Su Clinica reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy

You will be notified via e-mail on any new clinical messages to be viewed in your Su Clinica Portal account. This means that any person with access to your e-mail will be able to see this notification. Although no private medical information will be sent via e-mail, the notification that new medical information is available may be information that you would not want others to know. Thus, you should take this into account when providing an e-mail address.

Please know that if you send an e-mail communication via Su Clinica Portal, it may be shared with the physician office staff that assists the physician in providing your medical care. Your confidential medical information on Su Clinica Portal will be accessible only to appropriate clinical staff in the course of your care.

Security and Confidentiality

Su Clinica is committed to protecting the confidentiality of your medical information. Su Clinica limits physician office staff’s access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. Su Clinica shall identify the records released and note the time and date of access each time you access Su Clinica Portal. Su Clinica has taken steps to make all information received from its online visitors as secure as possible against unauthorized access and use.

Su Clinica Portal must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Internet Explorer versions 9.0 or greater). Su Clinica’s SSL web server uses authentication and offers the highest level of encryption technology commercially available.

You can tell when you are securely connected to the web server by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data is encrypted, and is not easily deciphered by unauthorized parties. You can tell whether you are truly connected to Su Clinica by viewing the digital certificate. This certificate verifies the connection between the Su Clinica server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a Su Clinica Portal user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential. It is important to ensure the password you select is easy for you to remember, but difficult for someone else to guess. DO NOT USE your birth date, social security number, address, telephone number, names of spouses, children, family members, pets, or any other easily guessed information. Your password must be "strong" in that it must be at least 8 characters in length, and contain at least one number. It is recommended you change your password on a regular basis.

Third Party Authentication

Su Clinica engages a 3rd-party vendor to identify and authenticate new users of Su Clinica Portal. You may be required to answer questions to confirm your identity. These questions are provided by a secure 3rd-party service that has direct access to various public information sources (appraisal districts, bureaus of vital statistics, county records, etc.). The content of these questions is publicly available and can be retrieved legally by any requesting party. The subject matter typically relates to property ownership and family relationships. These are "top of mind" questions, meaning that a person whose identity is being validated should be able to correctly answer from their own memory. The presentation of questions and your responses to them are all secured with encryption.

Support

Support for this system will be provided by accessing "Frequently Asked Question" or "Help" throughout Su Clinica Portal. You may also send a "customer service" message in the Su Clinica Portal system or by sending an e-mail to Su Clinica PortalSupport@SuClinica.org or by calling 956-635-6750. Upon contacting support by any of these means, a support person will make every effort to contact you within two (2) or fewer business days (Monday-Friday).