OUR COMPANY AND ITS AFFILIATES, SUPPLIERS,
AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR
LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY,
PUNITIVE, OR OTHER DAMAGES
(INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA,
OR BUSINESS INTERRUPTION) ARISING OUT OF OR
RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT
OR INFORMATION CONTAINED WITHIN THE "SITE," AND/OR ANY HYPERLINKED WEB
SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE
REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR
HYPERLINKED WEB SITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
understand that Su Clinica Portal is NOT to be used in an emergency situation.
understand that Su Clinica Portal is intended as a secure online source of
confidential medical information. If you share your Su Clinica Portal ID and
password with another person, that person may be able to view your information
or the health information of someone who has authorized you as a Proxy.
agree that it is your responsibility to select a confidential password, to
maintain your password in a secure manner, and to change your password if you
believe it may have been compromised in any way.
understand that Su Clinica may use a secure 3rd-party service third party to
confirm your identity. You may be required to answer security questions to
confirm your identity. These questions are provided by a secure 3rd-party
service that has direct access to various public information sources (appraisal
districts, bureaus of vital statistics, county records, etc.). The content of
these questions is publicly available and can be retrieved legally by any requesting
party. The subject matter typically relates to property ownership and family
relationships. These are "top of mind" questions, meaning that a
person whose identity is being validated should be able to correctly answer
from his/her own memory. The presentation of questions and your responses to
them are all secured with 128-bit encryption.
understand that Su Clinica Portal contains select medical information from your
medical record and that Su Clinica Portal does not reflect the complete contents
of the medical record. You also understand that a paper copy of your medical
record may be requested from your physician office.
understand that Su Clinica Portal is not guaranteed to be available; system
unavailability may occur at any time.
understand that your activities within Su Clinica Portal may be tracked by
computer audit and that entries you make may become part of your medical
understand that access to Su Clinica Portal is provided by Su Clinica as a
convenience to its patients and Su Clinica has the right to deactivate your
access to Su Clinica Portal at any time for any reason. You understand that use
of Su Clinica Portal is voluntary and you are not required to use Su Clinica
Portal or to authorize proxy access.
understand the capabilities within the Su Clinica Portal system may change,
based on patient feedback or other factors. Notices may be posted on the Su
Clinica Portal login screen indicting major changes to the system; you may also
receive an e-mail containing details regarding a system change.
understand that in order for you to use Su Clinica Portal, an Internet
connection and e-mail address are required. E-mail addresses can be acquired at
no charge from a number of websites such as
software, often referred to as "spyware," "adware,"
"malware," or "viruses" may compromise the security of the
connection between your computer and the Su Clinica Portal server. You should
take reasonable precautions to ensure any computer accessing the Su Clinica Portal
server is free of such software. This may be accomplished by installing
security software to detect malicious software, or taking other steps to
safeguard the security of the computer as instructed by a computer specialist.
to Electronic Communication
Your physician office will make its best
effort to provide a timely response to electronic inquiries. In some cases, the
physician office staff that responds to an electronic inquiry or other
communication may not be immediately available, so you should allow at least one
(2) business day (Monday-Friday) for a response. Accordingly, emergency
situations requiring immediate attention should not be submitted
electronically; if you are experiencing an emergency medical situation, please
dial 9-1-1 for help.
Furthermore, with respect to any electronic
communications sent by you, your physician office is only able to respond to
such communications based on the information provided by you. If there is
insufficient information provided, your physician office will be unable to
provide accurate and reliable services. It is at the sole discretion of the
physician office to request you schedule an office visit, as opposed to
discussing medical information electronically.
Su Clinica Portal may offer links to
related medical Web sites not managed by Su Clinica. These Web site link(s) are
for your informational purposes only. Su Clinica does not endorse and has not
verified the accuracy of the information in/on these Web sites, and you should
not rely on any of the information found on the Web sites for purposes of
treatment or diagnosis.
An individual must be age 13 or older to
request a personal account. Parents or guardians of minor children may request
access to their minor child's account by following the terms outlined in the
"Proxy Access" section of this Terms and Conditions statement.. Under
State and Federal law, there are certain types of medical information that the
parent or guardian of a minor patient may not view without consent of the
minor. Because of these requirements, a minor’s account will be removed from
the parent’s account at age 13.
Individuals age 13 or older may request
proxy access to another individual’s Su Clinica Portal account by completing
the Proxy Access portion of the Su Clinica Portal Consent Form and submitting
it to the physician office of the patient whose records you wish to have proxy
access. Such access will only be granted to parents of minors and others with
legal authority to access the records being sought. Only one person will be
granted proxy access to a Su Clinica Portal account. A Su Clinica Portal
account will be activated for both the proxy and the account holder. If the
proxy’s legal relationship with the account holder changes, the proxy must
inform the physician office immediately. Su Clinica reserves the right to
revoke proxy access at any time for any reason.
You will be notified via e-mail on any new
clinical messages to be viewed in your Su Clinica Portal account. This means
that any person with access to your e-mail will be able to see this
notification. Although no private medical information will be sent via
e-mail, the notification that new medical information is available may be
information that you would not want others to know. Thus, you should take this
into account when providing an e-mail address.
Please know that if you send an e-mail
communication via Su Clinica Portal, it may be shared with the physician office
staff that assists the physician in providing your medical care. Your
confidential medical information on Su Clinica Portal will be accessible only
to appropriate clinical staff in the course of your care.
Su Clinica is committed to protecting the
confidentiality of your medical information. Su Clinica limits physician office
staff’s access and ability to enter or view information based upon their role
in your care. Firewalls, passwords, encryption, and audit trails are further
used to safeguard your information. Su Clinica shall identify the records
released and note the time and date of access each time you access Su Clinica
Portal. Su Clinica has taken steps to make all information received from its
online visitors as secure as possible against unauthorized access and use.
Su Clinica Portal must be accessed with a
Secure Sockets Layer (SSL) compatible browser or terminal (Internet Explorer
versions 9.0 or greater). Su Clinica’s SSL web server uses authentication and
offers the highest level of encryption technology commercially available.
You can tell when you are securely
connected to the web server by looking at the location (URL) field. If the URL
begins with https:// (instead of http://), the document comes from a secure
server. This means your data is encrypted, and is not easily deciphered by
unauthorized parties. You can tell whether you are truly connected to Su
Clinica by viewing the digital certificate. This certificate verifies the
connection between the Su Clinica server's public key and the server's
User names and passwords provide two layers
of authentication and are stored in an encrypted database that is isolated from
the Internet. As a Su Clinica Portal user, your role in maintaining the
security of your medical information is: 1) Changing your password on a regular
basis, and 2) Keeping your login ID and password confidential. It is important
to ensure the password you select is easy for you to remember, but difficult
for someone else to guess. DO NOT USE your birth date, social security number,
address, telephone number, names of spouses, children, family members, pets, or
any other easily guessed information. Your password must be "strong"
in that it must be at least 8 characters in length, and contain at least one
number. It is recommended you change your password on a regular basis.
Su Clinica engages a 3rd-party vendor to
identify and authenticate new users of Su Clinica Portal. You may be required
to answer questions to confirm your identity. These questions are provided by a
secure 3rd-party service that has direct access to various public information
sources (appraisal districts, bureaus of vital statistics, county records,
etc.). The content of these questions is publicly available and can be
retrieved legally by any requesting party. The subject matter typically relates
to property ownership and family relationships. These are "top of
mind" questions, meaning that a person whose identity is being validated
should be able to correctly answer from their own memory. The presentation of
questions and your responses to them are all secured with encryption.
Support for this system will be provided by
accessing "Frequently Asked Question" or "Help" throughout Su
Clinica Portal. You may also send a "customer service" message in the
Su Clinica Portal system or by sending an e-mail to
Su Clinica PortalSupport@SuClinica.org
or by calling 956-635-6750. Upon
contacting support by any of these means, a support person will make every
effort to contact you within two (2) or fewer business days (Monday-Friday).